Shout! Factory Support
How can we help you today?
Where can I purchase your products?
What is Shout! Factory?
What's your relationship to Rhino?
How do you decide what to release or produce?
How do I find out about exclusives and new releases?
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How do I keep track of my order?
What are your customer service hours?
How can I return a Shout! Factory product that I’ve purchased?
What do I do if I have technical difficulties with the site?
Do you ship outside the United States and Canada?
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Why can’t I buy everything you have released digitally?
Help! I am having trouble downloading my Digital Copy.
Why are Shout! Exclusives available only on your website?
The video quality seems a little scratchy or the audio seems a little muffled. Why is this?
How do I enable closed captioning?
Why does this title not have subtitles/closed captioning?
I’m Confused, What Does the Aspect Ratio on the Page Mean?
How do I request a CD or DVD to review?
Who do I ask for press photos and materials?
Love is in the Scare Sale FAQ (February 14-15, 2017)
Holiday Sale (December 26-27, 2017)
Holiday Sale (December 11-12, 2017)
Scream Factory Shocktober Sale FAQ (October 9-13, 2017)
Shout Select Ticket To Savings FAQ (September 11-15, 2017)
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Kuu Kuu Harajuku: Music, Baby - Media File
How do I download my media file?
How do I import my media file into iTunes, Windows Media Player, etc.?
What file format will my media file be in?
Help! When I try to play my media file, I get an error message that says it is corrupt.
Will I be able to download my media file again?
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How can I tell if my DVD set is not a genuine Shout Factory product?
How could my brand-new and factory sealed set be a bootleg?
I inadvertently ordered a bootleg of one of your sets - how do I get my money back?
How do the sales of bootlegs affect Shout! Factory?
What can I do to help shut down these illegal sellers?
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