Help! I am having trouble downloading my digital copy.

If you purchased a Shout! Factory release and it has a digital copy, the first thing you should do is check the expiration date of the digital copy. Because we are only granted a limited window by our licensors to offer a digital copy with purchase, your digital copy may have expired.

If the offer is still valid, please visit the knowledge base at for help downloading your Digital Copy. If you have additional questions, please reach out to VHX directly using the contact form at