What is your return policy?

We accept unopened returns within 30 days of receipt.

We do not take returns of products purchased from anywhere except the Shout! Factory store. Products purchased from other online retailers or retail stores or online retailers are subject to the returns and exchange policy of those locations.

Please contact info@shoutfactory.com prior to returning an item, as a return merchandise authorization (RMA) number will be required. You will be sent return instructions once you have been assigned an RMA.

Once your return has been received, you will receive a refund for the full cost of the product (including applicable sales tax). We are unable to refund any shipping and handling charges unless the return is a result of our error. Please note that customers are responsible for the cost of return shipping, unless the return is a result of our error.